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Amazon.co.uk
How much do we love this site? Between us, we've placed over 20 orders at
Amazon and never had a problem. An amazing range, great prices and prompt
delivery. Why bother buying books, CDs, DVDs etc on the High Street when a
store like this is only a click away? Simply brilliant. |
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Print4Less.co.uk
We were really impressed with the customer service at Print4less. All our
emails were answered promptly and they were really upfront and honest
about everything including dispatch times, delivery costs and how good
their inkjet cartridges were. The only slight downside was that you
couldn't pay immediately online for your order (credit card sales are
handled manually using NoChex) but our order still arrived promptly. We
liked their recycling policy too - even the box our cartridges arrived in
was recycled! Excellent. |
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DVD.co.uk
Huge range, great prices and really fast, free delivery. Superb. |
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AJM
Shopping
Maybe we were just unlucky as we've only had the one experience but
everything that could go wrong did go wrong. Half the stuff we ordered was
out of stock (and was still showing as in stock on their website several
weeks later), goods arrived damaged and they sent the wrong replacements
and they took forever to refund the credit card for something that was
correctly charged. We expected better
from such a large company. Promoted to 2 stars from 1 because their
customer service staff reply promptly to emails and seem to be on the
ball. |
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Empiredirect.co.uk
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Difficult to rate this one as we had to cancel our order in the end so we
can't comment on payment or delivery. The range and the prices on the
website are great and we knew when we ordered that there would be a delay
in dispatching. The reason they get such a good mark is because they kept
us informed throughout the whole process, the customer care staff were
efficient and friendly and there were no problems cancelling the order
when we couldn't wait any longer (they hadn't taken any payment). Keeping
the customer informed when there is a problem always goes down well in our
books. |
| EBUYER |
Ebuyer.co.uk
Another store that we've bought so much stuff from because their range and
their prices are great. They also allow buyers to comment on their
products which can help other customers to make an informed
decision. They lose one star because of their high delivery charges
which make small orders out of the question. |
